GmTicket Class Reference

#include "TicketMgr.h"

Public Member Functions
	GmTicket ()
	GmTicket (Player *player)
	~GmTicket ()
bool	IsClosed () const
bool	IsCompleted () const
bool	IsFromPlayer (ObjectGuid guid) const
bool	IsAssigned () const
bool	IsAssignedTo (ObjectGuid guid) const
bool	IsAssignedNotTo (ObjectGuid guid) const
uint32	GetId () const
Player *	GetPlayer () const
std::string const &	GetPlayerName () const
std::string const &	GetMessage () const
Player *	GetAssignedPlayer () const
ObjectGuid	GetAssignedToGUID () const
std::string	GetAssignedToName () const
uint64	GetLastModifiedTime () const
GMTicketEscalationStatus	GetEscalatedStatus () const
void	SetEscalatedStatus (GMTicketEscalationStatus escalatedStatus)
void	SetAssignedTo (ObjectGuid guid, bool isAdmin)
void	SetClosedBy (ObjectGuid value)
void	SetResolvedBy (ObjectGuid value)
void	SetCompleted ()
void	SetMessage (std::string const &message)
void	SetComment (std::string const &comment)
void	SetViewed ()
void	SetUnassigned ()
void	SetPosition (uint32 mapId, float x, float y, float z)
void	SetGmAction (uint32 needResponse, bool needMoreHelp)
void	AppendResponse (std::string const &response)
bool	LoadFromDB (Field *fields)
void	SaveToDB (CharacterDatabaseTransaction trans) const
void	DeleteFromDB ()
void	WritePacket (WorldPacket &data) const
void	SendResponse (WorldSession *session) const
void	TeleportTo (Player *player) const
std::string	FormatMessageString (ChatHandler &handler, bool detailed=false) const
std::string	FormatMessageString (ChatHandler &handler, const char *szClosedName, const char *szAssignedToName, const char *szUnassignedName, const char *szDeletedName) const
void	SetChatLog (std::list< uint32 > time, std::string const &log)
std::string const &	GetChatLog () const

Private Attributes
uint32	_id
ObjectGuid	_playerGuid
TicketType	_type
std::string	_playerName
float	_posX
float	_posY
float	_posZ
uint16	_mapId
std::string	_message
uint64	_createTime
uint64	_lastModifiedTime
ObjectGuid	_closedBy
ObjectGuid	_resolvedBy
ObjectGuid	_assignedTo
std::string	_comment
bool	_completed
GMTicketEscalationStatus	_escalatedStatus
bool	_viewed
bool	_needResponse
bool	_needMoreHelp
std::string	_response
std::string	_chatLog

Detailed Description

Constructor & Destructor Documentation

GmTicket() [1/2]

GmTicket::GmTicket

(

)

                   : _id(0), _type(TICKET_TYPE_OPEN), _posX(0), _posY(0), _posZ(0), _mapId(0), _createTime(0), _lastModifiedTime(0),
    _completed(false), _escalatedStatus(TICKET_UNASSIGNED), _viewed(false), _needResponse(false), _needMoreHelp(false) { }

GmTicket() [2/2]

GmTicket::GmTicket

(

Player *

player

)

                                 : _type(TICKET_TYPE_OPEN), _createTime(GameTime::GetGameTime().count()), _lastModifiedTime(GameTime::GetGameTime().count()),
    _completed(false), _escalatedStatus(TICKET_UNASSIGNED), _viewed(false), _needMoreHelp(false)
{
    _id = sTicketMgr->GenerateTicketId();
    _playerName = player->GetName();
    _playerGuid = player->GetGUID();
}

References _id, _playerGuid, _playerName, Object::GetGUID(), WorldObject::GetName(), and sTicketMgr.

~GmTicket()

GmTicket::~GmTicket

(

)

{ }

Member Function Documentation

AppendResponse()

void GmTicket::AppendResponse ( std::string const &  response )

inline

{ _response += response; }

References _response.

Referenced by ticket_commandscript::_HandleGMTicketResponseAppendCommand(), and ticket_commandscript::HandleGMTicketCompleteCommand().

DeleteFromDB()

void GmTicket::DeleteFromDB

(

)

{
    CharacterDatabasePreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_DEL_GM_TICKET);
    stmt->SetData(0, _id);
    CharacterDatabase.Execute(stmt);
}

References _id, CHAR_DEL_GM_TICKET, CharacterDatabase, and PreparedStatementBase::SetData().

FormatMessageString() [1/2]

std::string GmTicket::FormatMessageString	(	ChatHandler &	handler,
		bool	detailed = false
	)		const

{
    time_t curTime = GameTime::GetGameTime().count();
 
    std::stringstream ss;
    ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTGUID, _id);
    ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTNAME, _playerName.c_str());
    ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTAGECREATE, (secsToTimeString(curTime - _createTime, true)).c_str());
    ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTAGE, (secsToTimeString(curTime - _lastModifiedTime, true)).c_str());
 
    std::string name;
    if (sCharacterCache->GetCharacterNameByGuid(_assignedTo, name))
    {
        ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, name.c_str());
    }
 
    if (detailed)
    {
        ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTMESSAGE, _message.c_str());
        if (!_comment.empty())
            ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTCOMMENT, _comment.c_str());
        if (!_response.empty())
            ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTRESPONSE, _response.c_str());
    }
    return ss.str();
}

References _assignedTo, _comment, _createTime, _id, _lastModifiedTime, _message, _playerName, _response, GameTime::GetGameTime(), LANG_COMMAND_TICKETLISTAGE, LANG_COMMAND_TICKETLISTAGECREATE, LANG_COMMAND_TICKETLISTASSIGNEDTO, LANG_COMMAND_TICKETLISTCOMMENT, LANG_COMMAND_TICKETLISTGUID, LANG_COMMAND_TICKETLISTMESSAGE, LANG_COMMAND_TICKETLISTNAME, LANG_COMMAND_TICKETLISTRESPONSE, ChatHandler::PGetParseString(), sCharacterCache, and secsToTimeString().

Referenced by ticket_commandscript::HandleGMTicketAssignToCommand(), ticket_commandscript::HandleGMTicketCloseByIdCommand(), ticket_commandscript::HandleGMTicketCommentCommand(), ticket_commandscript::HandleGMTicketCompleteCommand(), ticket_commandscript::HandleGMTicketDeleteByIdCommand(), ticket_commandscript::HandleGMTicketGetByIdCommand(), ticket_commandscript::HandleGMTicketGetByNameCommand(), and ticket_commandscript::HandleGMTicketUnAssignCommand().

FormatMessageString() [2/2]

std::string GmTicket::FormatMessageString	(	ChatHandler &	handler,
		const char *	szClosedName,
		const char *	szAssignedToName,
		const char *	szUnassignedName,
		const char *	szDeletedName
	)		const

{
    std::stringstream ss;
    ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTGUID, _id);
    ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTNAME, _playerName.c_str());
    if (szClosedName)
        ss << handler.PGetParseString(LANG_COMMAND_TICKETCLOSED, szClosedName);
    if (szAssignedToName)
        ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTASSIGNEDTO, szAssignedToName);
    if (szUnassignedName)
        ss << handler.PGetParseString(LANG_COMMAND_TICKETLISTUNASSIGNED, szUnassignedName);
    if (szDeletedName)
        ss << handler.PGetParseString(LANG_COMMAND_TICKETDELETED, szDeletedName);
    return ss.str();
}

References _id, _playerName, LANG_COMMAND_TICKETCLOSED, LANG_COMMAND_TICKETDELETED, LANG_COMMAND_TICKETLISTASSIGNEDTO, LANG_COMMAND_TICKETLISTGUID, LANG_COMMAND_TICKETLISTNAME, LANG_COMMAND_TICKETLISTUNASSIGNED, and ChatHandler::PGetParseString().

GetAssignedPlayer()

Player * GmTicket::GetAssignedPlayer ( ) const

inline

{ return ObjectAccessor::FindConnectedPlayer(_assignedTo); }

References _assignedTo, and ObjectAccessor::FindConnectedPlayer().

Referenced by ticket_commandscript::HandleGMTicketUnAssignCommand().

GetAssignedToGUID()

ObjectGuid GmTicket::GetAssignedToGUID ( ) const

inline

{ return _assignedTo; }

References _assignedTo.

Referenced by ticket_commandscript::HandleGMTicketUnAssignCommand().

GetAssignedToName()

std::string GmTicket::GetAssignedToName ( ) const

inline

    {
        std::string name;
        // save queries if ticket is not assigned
        if (_assignedTo)
        {
            sCharacterCache->GetCharacterNameByGuid(_assignedTo, name);
        }
 
        return name;
    }

References _assignedTo, and sCharacterCache.

Referenced by ticket_commandscript::HandleGMTicketCommentCommand(), and ticket_commandscript::HandleGMTicketUnAssignCommand().

GetChatLog()

std::string const & GmTicket::GetChatLog ( ) const

inline

{ return _chatLog; }

References _chatLog.

GetEscalatedStatus()

GMTicketEscalationStatus GmTicket::GetEscalatedStatus ( ) const

inline

{ return _escalatedStatus; }

References _escalatedStatus.

Referenced by ticket_commandscript::HandleGMTicketEscalateCommand().

GetId()

uint32 GmTicket::GetId ( ) const

inline

{ return _id; }

References _id.

Referenced by ticket_commandscript::_HandleGMTicketResponseAppendCommand(), TicketMgr::AddTicket(), Player::DeleteFromDB(), ticket_commandscript::HandleGMTicketAssignToCommand(), ticket_commandscript::HandleGMTicketCloseByIdCommand(), ticket_commandscript::HandleGMTicketCommentCommand(), ticket_commandscript::HandleGMTicketCompleteCommand(), WorldSession::HandleGMTicketCreateOpcode(), ticket_commandscript::HandleGMTicketDeleteByIdCommand(), ticket_commandscript::HandleGMTicketUnAssignCommand(), and TicketMgr::LoadTickets().

GetLastModifiedTime()

uint64 GmTicket::GetLastModifiedTime ( ) const

inline

{ return _lastModifiedTime; }

References _lastModifiedTime.

GetMessage()

std::string const & GmTicket::GetMessage ( ) const

inline

{ return _message; }

References _message.

GetPlayer()

Player * GmTicket::GetPlayer ( ) const

inline

{ return ObjectAccessor::FindConnectedPlayer(_playerGuid); }

References _playerGuid, and ObjectAccessor::FindConnectedPlayer().

Referenced by ticket_commandscript::HandleGMTicketCloseByIdCommand(), ticket_commandscript::HandleGMTicketCompleteCommand(), ticket_commandscript::HandleGMTicketDeleteByIdCommand(), and ticket_commandscript::HandleGMTicketEscalateCommand().

GetPlayerName()

std::string const & GmTicket::GetPlayerName ( ) const

inline

{ return _playerName; }

References _playerName.

IsAssigned()

bool GmTicket::IsAssigned ( ) const

inline

{ return _assignedTo; }

References _assignedTo.

Referenced by ticket_commandscript::HandleGMTicketUnAssignCommand(), and IsAssignedNotTo().

IsAssignedNotTo()

bool GmTicket::IsAssignedNotTo ( ObjectGuid  guid ) const

inline

{ return IsAssigned() && !IsAssignedTo(guid); }

References IsAssigned(), and IsAssignedTo().

Referenced by ticket_commandscript::_HandleGMTicketResponseAppendCommand(), ticket_commandscript::HandleGMTicketAssignToCommand(), ticket_commandscript::HandleGMTicketCloseByIdCommand(), ticket_commandscript::HandleGMTicketCommentCommand(), and ticket_commandscript::HandleGMTicketCompleteCommand().

IsAssignedTo()

bool GmTicket::IsAssignedTo ( ObjectGuid  guid ) const

inline

{ return guid == _assignedTo; }

References _assignedTo.

Referenced by ticket_commandscript::HandleGMTicketAssignToCommand(), and IsAssignedNotTo().

IsClosed()

bool GmTicket::IsClosed ( ) const

inline

{ return  _type != TICKET_TYPE_OPEN; }

References _type, and TICKET_TYPE_OPEN.

Referenced by ticket_commandscript::_HandleGMTicketResponseAppendCommand(), TicketMgr::AddTicket(), ticket_commandscript::HandleGMTicketAssignToCommand(), ticket_commandscript::HandleGMTicketCloseByIdCommand(), ticket_commandscript::HandleGMTicketCompleteCommand(), WorldSession::HandleGMTicketCreateOpcode(), ticket_commandscript::HandleGMTicketDeleteByIdCommand(), ticket_commandscript::HandleGMTicketEscalateCommand(), ticket_commandscript::HandleGMTicketGetByIdCommand(), ticket_commandscript::HandleGMTicketUnAssignCommand(), and TicketMgr::LoadTickets().

IsCompleted()

bool GmTicket::IsCompleted ( ) const

inline

{ return _completed; }

References _completed.

Referenced by ticket_commandscript::HandleGMTicketCloseByIdCommand(), ticket_commandscript::HandleGMTicketCompleteCommand(), WorldSession::HandleGMTicketCreateOpcode(), ticket_commandscript::HandleGMTicketEscalateCommand(), and ticket_commandscript::HandleGMTicketGetByIdCommand().

IsFromPlayer()

bool GmTicket::IsFromPlayer ( ObjectGuid  guid ) const

inline

{ return guid == _playerGuid; }

References _playerGuid.

LoadFromDB()

bool GmTicket::LoadFromDB

(

Field *

fields

)

{
    //  0    1        2       3       4          5        6      7     8     9          10            11         12         13       14        15         16        17        18         19
    // id, type, playerGuid, name, message, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, response, completed, escalated, viewed, haveTicket, resolvedBy
    uint8 index = 0;
    _id                 = fields[  index].Get<uint32>();
    _type               = TicketType(fields[++index].Get<uint8>());
    _playerGuid         = ObjectGuid::Create<HighGuid::Player>(fields[++index].Get<uint32>());
    _playerName         = fields[++index].Get<std::string>();
    _message            = fields[++index].Get<std::string>();
    _createTime         = fields[++index].Get<uint32>();
    _mapId              = fields[++index].Get<uint16>();
    _posX               = fields[++index].Get<float>();
    _posY               = fields[++index].Get<float>();
    _posZ               = fields[++index].Get<float>();
    _lastModifiedTime   = fields[++index].Get<uint32>();
    _closedBy           = ObjectGuid::Create<HighGuid::Player>(fields[++index].Get<int32>());
    _assignedTo         = ObjectGuid::Create<HighGuid::Player>(fields[++index].Get<uint32>());
    _comment            = fields[++index].Get<std::string>();
    _response           = fields[++index].Get<std::string>();
    _completed          = fields[++index].Get<bool>();
    _escalatedStatus    = GMTicketEscalationStatus(fields[++index].Get<uint8>());
    _viewed             = fields[++index].Get<bool>();
    _needMoreHelp       = fields[++index].Get<bool>();
    _resolvedBy         = ObjectGuid::Create<HighGuid::Player>(fields[++index].Get<int32>());
 
    return true;
}

References _assignedTo, _closedBy, _comment, _completed, _createTime, _escalatedStatus, _id, _lastModifiedTime, _mapId, _message, _needMoreHelp, _playerGuid, _playerName, _posX, _posY, _posZ, _resolvedBy, _response, _type, _viewed, and Field::Get().

Referenced by TicketMgr::LoadTickets().

SaveToDB()

void GmTicket::SaveToDB

(

CharacterDatabaseTransaction

trans

)

const

{
    //  0    1       2         3          4          5        6     7     8     9           10           11          12        13        14        15         16        17         18          19
    // id, type, playerGuid, name, description, createTime, mapId, posX, posY, posZ, lastModifiedTime, closedBy, assignedTo, comment, response, completed, escalated, viewed, needMoreHelp, resolvedBy
    uint8 index = 0;
    CharacterDatabasePreparedStatement* stmt = CharacterDatabase.GetPreparedStatement(CHAR_REP_GM_TICKET);
    stmt->SetData(  index, _id);
    stmt->SetData (++index, uint8(_type));
    stmt->SetData(++index, _playerGuid.GetCounter());
    stmt->SetData(++index, _playerName);
    stmt->SetData(++index, _message);
    stmt->SetData(++index, uint32(_createTime));
    stmt->SetData(++index, _mapId);
    stmt->SetData (++index, _posX);
    stmt->SetData (++index, _posY);
    stmt->SetData (++index, _posZ);
    stmt->SetData(++index, uint32(_lastModifiedTime));
    stmt->SetData (++index, int32(_closedBy.GetCounter()));
    stmt->SetData(++index, _assignedTo.GetCounter());
    stmt->SetData(++index, _comment);
    stmt->SetData(++index, _response);
    stmt->SetData  (++index, _completed);
    stmt->SetData (++index, uint8(_escalatedStatus));
    stmt->SetData  (++index, _viewed);
    stmt->SetData  (++index, _needMoreHelp);
    stmt->SetData (++index, int32(_resolvedBy.GetCounter()));
 
    CharacterDatabase.ExecuteOrAppend(trans, stmt);
}

References _assignedTo, _closedBy, _comment, _completed, _createTime, _escalatedStatus, _id, _lastModifiedTime, _mapId, _message, _needMoreHelp, _playerGuid, _playerName, _posX, _posY, _posZ, _resolvedBy, _response, _type, _viewed, CHAR_REP_GM_TICKET, CharacterDatabase, ObjectGuid::GetCounter(), and PreparedStatementBase::SetData().

Referenced by ticket_commandscript::_HandleGMTicketResponseAppendCommand(), TicketMgr::AddTicket(), ticket_commandscript::HandleGMTicketAssignToCommand(), ticket_commandscript::HandleGMTicketCommentCommand(), ticket_commandscript::HandleGMTicketCompleteCommand(), ticket_commandscript::HandleGMTicketGetByIdCommand(), ticket_commandscript::HandleGMTicketGetByNameCommand(), and ticket_commandscript::HandleGMTicketUnAssignCommand().

SendResponse()

void GmTicket::SendResponse

(

WorldSession *

session

)

const

{
    WorldPacket data(SMSG_GMRESPONSE_RECEIVED);
    data << uint32(1);          // responseID
    data << uint32(_id);        // ticketID
    data << _message.c_str();
 
    size_t len = _response.size();
    char const* s = _response.c_str();
 
    for (int i = 0; i < 4; i++)
    {
        if (len)
        {
            size_t writeLen = std::min<size_t>(len, 3999);
            data.append(s, writeLen);
 
            len -= writeLen;
            s += writeLen;
        }
 
        data << uint8(0);
    }
 
    session->SendPacket(&data);
}

References _id, _message, _response, ByteBuffer::append(), WorldSession::SendPacket(), and SMSG_GMRESPONSE_RECEIVED.

Referenced by ticket_commandscript::HandleGMTicketCompleteCommand().

SetAssignedTo()

void GmTicket::SetAssignedTo ( ObjectGuid  guid, bool  isAdmin  )

inline

    {
        _assignedTo = guid;
        if (isAdmin && _escalatedStatus == TICKET_IN_ESCALATION_QUEUE)
            _escalatedStatus = TICKET_ESCALATED_ASSIGNED;
        else if (_escalatedStatus == TICKET_UNASSIGNED)
            _escalatedStatus = TICKET_ASSIGNED;
    }

References _assignedTo, _escalatedStatus, TICKET_ASSIGNED, TICKET_ESCALATED_ASSIGNED, TICKET_IN_ESCALATION_QUEUE, and TICKET_UNASSIGNED.

Referenced by ticket_commandscript::HandleGMTicketAssignToCommand().

SetChatLog()

void GmTicket::SetChatLog	(	std::list< uint32 >	time,
		std::string const &	log
	)

{
    std::stringstream ss(log);
    std::stringstream newss;
    std::string line;
    while (std::getline(ss, line) && !time.empty())
    {
        newss << secsToTimeString(time.front()) << ": " << line << "\n";
        time.pop_front();
    }
 
    _chatLog = newss.str();
}

References _chatLog, and secsToTimeString().

Referenced by WorldSession::HandleGMTicketCreateOpcode().

SetClosedBy()

void GmTicket::SetClosedBy ( ObjectGuid  value )

inline

{ _closedBy = value; _type = TICKET_TYPE_CLOSED; }

References _closedBy, _type, and TICKET_TYPE_CLOSED.

SetComment()

void GmTicket::SetComment ( std::string const &  comment )

inline

{ _comment = comment; }

References _comment.

Referenced by ticket_commandscript::HandleGMTicketCommentCommand().

SetCompleted()

void GmTicket::SetCompleted ( )

inline

{ _completed = true; }

References _completed.

Referenced by ticket_commandscript::HandleGMTicketCompleteCommand().

SetEscalatedStatus()

void GmTicket::SetEscalatedStatus ( GMTicketEscalationStatus  escalatedStatus )

inline

{ _escalatedStatus = escalatedStatus; }

References _escalatedStatus.

Referenced by ticket_commandscript::HandleGMTicketEscalateCommand().

SetGmAction()

void GmTicket::SetGmAction	(	uint32	needResponse,
		bool	needMoreHelp
	)

{
    _needResponse = (needResponse == 17);   // Requires GM response. 17 = true, 1 = false (17 is default)
    _needMoreHelp = needMoreHelp;           // Requests further GM interaction on a ticket to which a GM has already responded. Basically means "has a new ticket"
}

References _needMoreHelp, and _needResponse.

Referenced by WorldSession::HandleGMTicketCreateOpcode().

SetMessage()

void GmTicket::SetMessage

(

std::string const &

message

)

{
    _message = message;
    _lastModifiedTime = uint64(GameTime::GetGameTime().count());
}

References _lastModifiedTime, _message, and GameTime::GetGameTime().

Referenced by WorldSession::HandleGMTicketCreateOpcode().

SetPosition()

void GmTicket::SetPosition	(	uint32	mapId,
		float	x,
		float	y,
		float	z
	)

{
    _mapId = mapId;
    _posX = x;
    _posY = y;
    _posZ = z;
}

References _mapId, _posX, _posY, and _posZ.

Referenced by WorldSession::HandleGMTicketCreateOpcode().

SetResolvedBy()

void GmTicket::SetResolvedBy ( ObjectGuid  value )

inline

{ _resolvedBy = value; }

References _resolvedBy.

Referenced by ticket_commandscript::HandleGMTicketCompleteCommand().

SetUnassigned()

void GmTicket::SetUnassigned

(

)

{
    _assignedTo.Clear();
 
    switch (_escalatedStatus)
    {
        case TICKET_ASSIGNED:
            _escalatedStatus = TICKET_UNASSIGNED;
            break;
        case TICKET_ESCALATED_ASSIGNED:
            _escalatedStatus = TICKET_IN_ESCALATION_QUEUE;
            break;
        case TICKET_UNASSIGNED:
        case TICKET_IN_ESCALATION_QUEUE:
        default:
            break;
    }
}

References _assignedTo, _escalatedStatus, ObjectGuid::Clear(), TICKET_ASSIGNED, TICKET_ESCALATED_ASSIGNED, TICKET_IN_ESCALATION_QUEUE, and TICKET_UNASSIGNED.

Referenced by ticket_commandscript::HandleGMTicketUnAssignCommand().

SetViewed()

void GmTicket::SetViewed ( )

inline

{ _viewed = true; }

References _viewed.

Referenced by ticket_commandscript::HandleGMTicketGetByIdCommand(), and ticket_commandscript::HandleGMTicketGetByNameCommand().

TeleportTo()

void GmTicket::TeleportTo

(

Player *

player

)

const

{
    player->TeleportTo(_mapId, _posX, _posY, _posZ, 0.0f, 0);
}

References _mapId, _posX, _posY, _posZ, and Player::TeleportTo().

Referenced by go_commandscript::HandleGoTicketCommand().

WritePacket()

void GmTicket::WritePacket

(

WorldPacket &

data

)

const

{
    data << uint32(GMTICKET_STATUS_HASTEXT);
    data << uint32(_id);
    data << _message;
    data << uint8(_needMoreHelp);
    data << GetAge(_lastModifiedTime);
    if (GmTicket* ticket = sTicketMgr->GetOldestOpenTicket())
        data << GetAge(ticket->GetLastModifiedTime());
    else
        data << float(0);
 
    // I am not sure how blizzlike this is, and we don't really have a way to find out
    data << GetAge(sTicketMgr->GetLastChange());
 
    data << uint8(std::min(_escalatedStatus, TICKET_IN_ESCALATION_QUEUE));                              // escalated data
    data << uint8(_viewed ? GMTICKET_OPENEDBYGM_STATUS_OPENED : GMTICKET_OPENEDBYGM_STATUS_NOT_OPENED); // whether or not it has been viewed
}

References _escalatedStatus, _id, _lastModifiedTime, _message, _needMoreHelp, _viewed, GetAge(), GMTICKET_OPENEDBYGM_STATUS_NOT_OPENED, GMTICKET_OPENEDBYGM_STATUS_OPENED, GMTICKET_STATUS_HASTEXT, sTicketMgr, and TICKET_IN_ESCALATION_QUEUE.

Referenced by TicketMgr::SendTicket().

Member Data Documentation

_assignedTo

ObjectGuid GmTicket::_assignedTo

private

Referenced by FormatMessageString(), GetAssignedPlayer(), GetAssignedToGUID(), GetAssignedToName(), IsAssigned(), IsAssignedTo(), LoadFromDB(), SaveToDB(), SetAssignedTo(), and SetUnassigned().

_chatLog

std::string GmTicket::_chatLog

private

Referenced by GetChatLog(), and SetChatLog().

_closedBy

ObjectGuid GmTicket::_closedBy

private

Referenced by LoadFromDB(), SaveToDB(), and SetClosedBy().

_comment

std::string GmTicket::_comment

private

Referenced by FormatMessageString(), LoadFromDB(), SaveToDB(), and SetComment().

_completed

bool GmTicket::_completed

private

Referenced by IsCompleted(), LoadFromDB(), SaveToDB(), and SetCompleted().

_createTime

uint64 GmTicket::_createTime

private

Referenced by FormatMessageString(), LoadFromDB(), and SaveToDB().

_escalatedStatus

GMTicketEscalationStatus GmTicket::_escalatedStatus

private

Referenced by GetEscalatedStatus(), LoadFromDB(), SaveToDB(), SetAssignedTo(), SetEscalatedStatus(), SetUnassigned(), and WritePacket().

_id

uint32 GmTicket::_id

private

Referenced by DeleteFromDB(), FormatMessageString(), GetId(), GmTicket(), LoadFromDB(), SaveToDB(), SendResponse(), and WritePacket().

_lastModifiedTime

uint64 GmTicket::_lastModifiedTime

private

Referenced by FormatMessageString(), GetLastModifiedTime(), LoadFromDB(), SaveToDB(), SetMessage(), and WritePacket().

_mapId

uint16 GmTicket::_mapId

private

Referenced by LoadFromDB(), SaveToDB(), SetPosition(), and TeleportTo().

_message

std::string GmTicket::_message

private

Referenced by FormatMessageString(), GetMessage(), LoadFromDB(), SaveToDB(), SendResponse(), SetMessage(), and WritePacket().

_needMoreHelp

bool GmTicket::_needMoreHelp

private

Todo:

: find out the use of this, and then store it in DB

Referenced by LoadFromDB(), SaveToDB(), SetGmAction(), and WritePacket().

_needResponse

bool GmTicket::_needResponse

private

Referenced by SetGmAction().

_playerGuid

ObjectGuid GmTicket::_playerGuid

private

Referenced by GetPlayer(), GmTicket(), IsFromPlayer(), LoadFromDB(), and SaveToDB().

_playerName

std::string GmTicket::_playerName

private

Referenced by FormatMessageString(), GetPlayerName(), GmTicket(), LoadFromDB(), and SaveToDB().

_posX

float GmTicket::_posX

private

Referenced by LoadFromDB(), SaveToDB(), SetPosition(), and TeleportTo().

_posY

float GmTicket::_posY

private

Referenced by LoadFromDB(), SaveToDB(), SetPosition(), and TeleportTo().

_posZ

float GmTicket::_posZ

private

Referenced by LoadFromDB(), SaveToDB(), SetPosition(), and TeleportTo().

_resolvedBy

ObjectGuid GmTicket::_resolvedBy

private

Referenced by LoadFromDB(), SaveToDB(), and SetResolvedBy().

_response

std::string GmTicket::_response

private

Referenced by AppendResponse(), FormatMessageString(), LoadFromDB(), SaveToDB(), and SendResponse().

_type

TicketType GmTicket::_type

private

Referenced by IsClosed(), LoadFromDB(), SaveToDB(), and SetClosedBy().

_viewed

bool GmTicket::_viewed

private

Referenced by LoadFromDB(), SaveToDB(), SetViewed(), and WritePacket().